Customer Service
(Frequently Asked Questions)

Frequently Asked Questions

  • 1Why should I order from you?
    Asyagurme.com offers a selection of some of our best values and most popular products online for Asian food. We can deliver a new order to the cargo for up to 1 business days. All orders received after this time will be shipped the following business day.
  • 2Do I need to open an account to place an order on Asya Gurme?
    Yes. It is really easy to open an account. When you register you can complete your purchase faster by saving your addresses and check your order status.
  • 3What payment methods does Asya Gurme accept?

    We accept credit cards, maestro cards and bank transfer (havale/eft) for now.

  • 4Do you deliver to the address on the same day in Istanbul?
    We have same day courier service for orders placed in Şişli, Beşiktaş, Kağıthane and Beyoğlu until 14:00 on weekdays. (There is no additional charge in the specified regions.) In order to learn the same day shipping cost to other districts in Istanbul, you can send a message to info@asyagurme.com or Whatsapp number 0532 061 59 70 and request price information for your address until 14:00 on weekdays.
  • 5Is it safe to order on the Asya Gurme website?
    Yes. During your experience through our website, your security is important for us. Asyagurme.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption of sensitive information, including passwords and credit card numbers, during your online transactions.
  • 6Which shipping company are you working with?

    We are shipping your products with Yurtiçi Kargo.

  • 7How much is the shipping cost?

    A shipping cost of 49.95 TL is added to your orders under 900 TL. For orders equal to or over 900 TL, there is no shipping fee.


  • 8When will I know my order has been shipped?

    We send an email confirming shipment towards the end of the day. The email will let you know the items sent, when is it going to come to the address, and a tracking number where appropriate.

  • 9When will I receive my order?

    We are shipping your products with Yurtiçi Kargo. Your products will be handed over to shipping after the payment confirmation. Orders you give before 14:00 are prepared and cargo is given approximately 2 Working Day. Domestic delivery only

  • 10What if I am not at home when my package is delivered?

    They will notify you by leaving a delivery card stating the package location. The delivery company will leave a card saying that they have attempted to deliver the package, and provide where you can collect your package from. Cargo tracking responsibility belongs to the customer. There is no refund for frozen products. 


  • 11How can I return my purchased products?

    If you receive an incorrect or faulty product, we will issue a full refund or send replacements, as you prefer. Please return unsuitable items in its original packaging. Please email info@asyagurme.com or call us on 0532 061 59 70 if you wish to return any goods.

  • 12Do your products contain any pork fat?

    No. None of our products do contain any pork or pork related ingredients.

  • 13Do you have a shop?

    As we are a dedicated online retailer, we do not have a shop.