Customer Service
(Frequently Asked Questions)

Frequently Asked Questions

  • 1Why should I order from you? offers a selection of some of our best values and most popular products online for Asian food. We can deliver a new order to the cargo for up to 2 business days. All orders received after this time will be shipped the following business day.
  • 2Do I need to open an account to place an order on Asya Gurme?
    Yes. It is really easy to open an account. When you register you can complete your purchase faster by saving your addresses and check your order status.
  • 3What payment methods does Asya Gurme accept?

    We accept credit cards, maestro cards and bank transfer (havale/eft) for now.

  • 4Is it safe to order on the Asya Gurme website?
    Yes. During your experience through our website, your security is important for us. uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption of sensitive information, including passwords and credit card numbers, during your online transactions.
  • 5Which shipping company are you working with?

    We are shipping your products with Yurtiçi Kargo.

  • 6How much is the shipping cost?

    A shipping cost of 20 TL is added to your orders under 400 TL. For orders equal to or over 400 TL, there is no shipping fee.

  • 7When will I know my order has been shipped?

    We send an email confirming shipment towards the end of the day. The email will let you know the items sent, when is it going to come to the address, and a tracking number where appropriate.

  • 8When will I receive my order?

    We are shipping your products with Yurtiçi Kargo. Your products will be handed over to shipping after the payment confirmation. Orders you give before 14:00 are prepared and cargo is given approximately 2 Working Day. Domestic delivery only

  • 9What if I am not at home when my package is delivered?

    They will notify you by leaving a delivery card stating the package location. The delivery company will leave a card saying that they have attempted to deliver the package, and provide where you can collect your package from. Cargo tracking responsibility belongs to the customer. There is no refund for frozen products. 

  • 10How can I return my purchased products?

    If you receive an incorrect or faulty product, we will issue a full refund or send replacements, as you prefer. Please return unsuitable items in its original packaging. Please email or call us on 0532 061 59 70 if you wish to return any goods.

  • 11Do your products contain any pork fat?

    No. None of our products do contain any pork or pork related ingredients.

  • 12Do you have a shop?

    As we are a dedicated online retailer, we do not have a shop.